PRIVACY POLICY – CASAS PALMERAS REAL ESTATE
Last updated: October 12, 2026
At Casas Palmeras Real Estate, we take your privacy very seriously. In this privacy statement, we explain what personal information we collect, how we use it, and how we protect your information.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish law.
1. Data Controller
Trade Name: Casas Palmeras Real Estate
Legally Responsible: Etienne Brian Meulhof
NIE/NIF: Y8484872W
Address: Calle Agata 1A, Local 3, 03170 Rojales, Alicante, Spain
Phone: +34 622 942 841
Email: info@casaspalmeras.com
Website: casaspalmeras.com
No separate data protection officer has been appointed.
2. What personal data do we collect?
Depending on your interaction with us, we may process the following data:
- Name, email address, phone number, and, if applicable, address information.
- Housing preferences, including the purpose of the purchase, budget, type of home, preferred location, and desired timeframe for the purchase.
- Information required for the purchase or sale of a home.
- Technical data, such as IP address, browser information, and website usage, to the extent permitted.
We collect only the data necessary to provide our services.
3. What do we use your information for?
We process personal data in order to:
- To respond to your questions and contact requests.
- To identify your housing needs.
- To search for suitable homes and present them to you.
- To maintain personal contact with you regarding your housing application.
- Organize viewings and appointments.
- To provide our real estate brokerage services.
- To comply with legal and administrative obligations.
- To improve our website and services.
- To send newsletters and commercial information when there is a valid legal basis for doing so.
Submitting a housing application does not automatically mean that you are signing up for our newsletter.
4. Housing Applications via Facebook and Instagram
Casas Palmeras Real Estate uses ads and contact forms on Facebook and Instagram.
When you fill out our Home Match form or another contact form through these platforms, we receive the information you provide.
This may include your name, email address, phone number, and answers regarding your housing preferences.
We use this information to:
- To review your housing application.
- To contact you personally.
- To advise you on properties on the Costa Blanca.
- To present homes that meet your needs.
- Organize any viewings and next steps.
You can contact us by phone, email, or WhatsApp, provided that this is appropriate for your request and permitted by law.
Facebook and Instagram are provided by Meta. Meta also processes data on its own behalf. For more information, please see Meta’s privacy policy.
5. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Performance of a contract or precontractual measures: when you request or use our services.
- Consent: for example, for certain marketing activities and non-essential cookies.
- Legal obligation: when we are required by law to process or retain data.
- Legitimate interest: for example, for security, fraud prevention, or dispute resolution.
If consent is required, you may withdraw it at any time.
6. Retention Period
We do not retain personal data for longer than necessary.
We retain the personal data of home seekers for as long as their home search request remains active. If there has been no substantive contact for 24 months, we will delete or anonymize this data, unless another valid basis justifies its continued retention.
Customer data may be retained for a longer period if necessary to comply with legal obligations or in connection with potential legal claims.
We retain data processed solely on the basis of consent for marketing purposes until the consent is withdrawn or the processing is terminated for another reason.
7. Sharing of Personal Data
We do not sell your personal information to third parties.
When necessary for the provision of our services, we may share data with:
- Service providers for website hosting, email, forms, and customer management.
- Meta, when using Facebook and Instagram forms.
- Attorneys, notaries, mortgage advisors, and other relevant partners.
- Government agencies when required by law.
We share data only when there is a valid legal basis for doing so. Where required, we enter into agreements with data processors regarding the protection of personal data.
8. International Data Transfers
Some service providers may process personal data outside the European Economic Area.
When this occurs, we ensure that the transfer complies with the GDPR and that, where necessary, appropriate safeguards are in place, such as an adequacy decision or approved standard contractual clauses.
9. Security
We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, and unlawful processing.
Access to personal data is restricted to individuals who need this information to perform their job duties.
10. Your Rights
Under the GDPR, to the extent applicable, you have the right to:
- View your personal data.
- Have incorrect information corrected.
- To have your data deleted.
- To restrict the processing of your data.
- To object to certain processing activities.
- To transfer your data.
- To revoke previously given consent.
To do so, please contact us at info@casaspalmeras.com.
We will process your request within the statutory time limits. If necessary, we may ask for additional information to verify your identity.
You also have the right to file a complaint with the Spanish data protection authority: Agencia Española de Protección de Datos (AEPD).
11. Cookies and Website Analytics
Our website uses functional cookies and may also use analytical and marketing cookies.
For cookies that require consent, we will ask for your consent in advance.
You can adjust your cookie preferences or withdraw your consent using the cookie settings available on our website.
For more information, please see our cookie policy.
12. Communication and Marketing
When you submit a housing application, we may contact you to process your application and suggest suitable housing options.
For general newsletters and other commercial communications, we request separate consent when required by law.
You can unsubscribe from marketing communications at any time.
13. Housing Match and Automated Processing
The Casas Palmeras Home Match service helps us gather your housing preferences and select suitable homes.
Your application will be reviewed on a case-by-case basis.
We do not make any decisions based solely on automated processing that have legal consequences for you or otherwise significantly affect you.
14. Changes
Casas Palmeras Real Estate may update this privacy statement as our services, systems, or applicable laws change.
The most up-to-date version is available on our website.
Last updated: October 12, 2026
